FREQUENTLY ASKED QUESTIONS

You can place your order directly in our online shop in three steps: browse the categories or use the search bar to find the product you need, add it to the cart and complete the purchase by choosing your preferred shipping and payment method. On your first purchase, fill in the form with your delivery details; if you are already registered, simply log in. Once the order is confirmed, you will receive a confirmation email with all the details.

For our entire catalogue we only accept payments by bank card.

Yes, as long as the order has not yet entered the preparation stage. Write to us at pedidos@mcland.es as soon as possible with your order number. Once the order is being prepared, no changes can be made. We recommend contacting us immediately after placing the order if you need to make any changes.

Shipping costs vary depending on the destination:

Mainland Spain:

• Free on orders over €350
• Orders up to €100 → €11.00 per shipment
• Orders from €100.01 to €350 net → €17.00 per shipment

Balearic Islands:

• Free on orders over €500
• Orders up to €100 → €22.00 per shipment
• Orders from €100.01 to €350 net → €34.00 per shipment

Portugal:

• Free on orders over €350
• Orders up to €100 → €13.00 per shipment
• Orders from €100.01 to €350 net → €19.00 per shipment

Yes. Garland ships to the whole of Spain, including the Balearic Islands. We also ship to Portugal. Delivery times and shipping costs vary depending on the destination and you can check them during the purchase process.

Yes, but only to Portugal. The cost ranges between €13 and €19 depending on the order value. You can check the exact costs and conditions during the purchase process.

When your order is confirmed, you will receive an email with the tracking number and a direct link to track it in real time. You can also check the status of your order at any time from your account on the website, in the “My orders” section.

The courier will try to contact you by phone. If this is not possible, they will leave a notice in your letterbox so that you can arrange a new delivery date or collect the parcel at the transport company's office. We recommend keeping your phone at hand on the day of delivery.

All our machines include a standard 3-year warranty. For products purchased in Spain and Portugal, extensions are available:

• 4 years when you register the machine and upload the purchase receipt.
• Up to 5 years for products in the Keeper range.
• Up to 7 years for petrol machines, provided that the registered annual maintenance is documented.

Batteries are excluded from the extension plan. You can check all the conditions on the warranty page.

To extend your machine's warranty, go to the “Warranties” section of the website, register or log in, fill in the form with your machine details and upload the purchase receipt or invoice. Once validated, you will receive confirmation of your extended warranty.

The warranty covers lack of conformity and the defects corresponding to the conditions of the plan. It does not cover damage caused by improper use, incorrect assembly or normal wear and tear resulting from use. In some cases a technical inspection may be required to determine whether the incident is covered.

Check all the details on our warranty page.

Warranty extensions are available for products purchased in Spain and Portugal, according to the conditions of the current plan. If you live in another country and want to confirm which coverage applies to your purchase, contact our team before registering the product.

Garland has a network of more than 150 official technical service (SAT) workshops throughout Spain. You can find your nearest workshop in the “Technical Service” section of our website, where you can filter by province or town and contact the workshop directly to request an appointment.

You can do it in two ways:

1. Directly with your nearest SAT workshop: find it in the Technical Service section of our website and contact them by phone or email.
2. Through the online form: in our Technical Service section you can fill in the SAT request form and we will guide you through the next steps.

It depends on the incident. The official technical service will check whether the breakdown falls within the coverage. To process it, bring the purchase receipt or invoice when you drop off the machine. If the repair is not covered, the workshop will inform you of the quote before proceeding.

Yes. You can find official accessories from the “Accessories” menu. And at Recaball you will find original Garland spare parts for your machinery. Before buying any spare part or accessory, check that it is compatible with the exact model of your machine, as components may vary between versions.

Before sending the product back, check the current returns policy and contact our team to receive the instructions. The item must be unused, in its original packaging and accompanied by the invoice or delivery note, according to the applicable conditions.

It depends on the reason and on the conditions in force, which you can check in the returns policy. When the return is due to a change of mind, shipping costs are usually borne by the customer. If the product arrived damaged or there is an issue with the order, let us know before sending it back so that we can tell you how to proceed.

The Garland machines catalogue is organised into seven product areas:

• Forest: brush cutters, multi-tools, flail brush cutters, chainsaws, log splitters, shredders and earth augers.
• Agro: rotary tillers, two-wheel tractors, pruning shears, mini dumpers, sprayers and olive harvesters.
• Garden: lawn rakes and sweepers, lawnmowers, grass trimmers, scarifiers, hedge trimmers, vacuums and blowers, and compactors.
• H2O: pressure washers and water pumps.
• Energy: Keeper 16V, 20V and 40V range, and generators.
• Comfort: fans, humidifiers, evaporative coolers, air conditioning and dehumidifiers.
• Garage: compressors.

Yes. The Keeper range includes 16V, 20V and 40V products, depending on the model. Available options include brush cutters, lawnmowers, hedge trimmers and blowers. Battery voltage and compatibility vary from product to product, so we recommend checking each machine's product sheet.

Yes. In the Documentation section you can search for information by product family or model. Each item's product sheet may also include associated documentation when available.

You can buy directly in our online shop at garland.es, with shipping throughout Spain and Portugal. We also have a network of authorised distributors and points of sale.

Once the order is completed, you can download the invoice at any time from your account on the website, in the “Invoices” section. If you need help, you can contact us through the website form.

You can contact us through the following channels:

• By calling us on +34 91 664 50 48
• By writing to us through the contact form.